Cancellation and refund policy.
Last updated: November 4, 2026
This policy covers what brands pay on Sadie, a service run by Codevet Solutions Private Limited. Creators pay nothing to use Sadie.
When can I cancel?
Creating a campaign, launching it and inviting creators are free, so you can stop at any of those points without paying. You pay only when you approve a creator, and you can withdraw an offer at any time before that payment.
Your payment books the creator, so a booked creator cannot be cancelled from your account. To cancel a booking, email support@getsadie.ai. The team will review it and tell you what can be returned.When do I get money back?
- The creator’s fee. We hold what you have paid towards the fee until you approve the work. If the creator does not deliver, you can have that money refunded or keep it as credit for your next booking. If the work does not match the brief, the creator gets a chance to fix it first, and the team reviews the case if that does not settle it.
- Sadie’s fee. Sadie’s fee is not refundable once a creator is booked. The one exception is a booked creator who does not deliver: you can then request a refund of Sadie’s fee for that booking. We decide each request, and any refund is at most 50% of that fee.
- Processing fee. This fee is not refundable.
- Approved work. Once you approve the work and make the final payment, the fee goes to the creator and cannot be refunded.
- Mistakes. If you were charged twice or charged by mistake, we refund that charge in full.
How do I ask for a refund?
Email support@getsadie.ai with your brand name, the campaign and the creator. We reply within 5 working days. An approved refund goes back to the payment method you paid with, and it usually arrives within 5 to 7 working days.